Delivery & Returns
Your order is taken in as soon as payment is confirmed. We accept payment via Ideal and most credit or debit cards. Please note any duties or taxes are your responsibility, MAUKE V JEWELRY AMSTERDAM is not responsible for these costs.
The item will be made for you, so please allow two to six weeks for fabrication, depending on the piece ordered.
If you are in a particular hurry to receive your jewelry for example for a special event please contact us using the form on our contact page and we will try our best to have it delivered sooner.
Items will be delivered using PostNL Special Delivery and will need a signature upon receipt.
We will send you a notification by email with the track & trace number once your order has been dispatched. Upon request and at an additional cost your items can be delivered by FedEx, DHL or UPS, please email email@example.com
to let us know your wishes.
Free deliveries in the Netherlands and Belgium (1 to 2 working days)
Free deliveries in the rest of Europe (5 to 10 working days)
Free Deliveries in the rest of the world (5 to 14 working days)
Sales tax and import duties will be charged separately to customers, MAUKE V JEWELRY AMSTERDAM is not responsible for these costs.
Orders can only be canceled within 24 hours of purchase. After 24 hours of purchase cancellations are not possible.
For cancellations please email firstname.lastname@example.org we will refund your payment and cancel your order. All cancellations must be in writing, cancellations by phone are not accepted.
Return and Exchanges:
If there is a problem with the jewelry please contact MAUKE V JEWELRY AMSTERDAM as soon as possible.
If the jewelry is found to be faulty upon delivery, you may reject them and claim for an exchange of the same item. We need to be notified of this within 5 days of the delivery date, we will issue a return authorization.
Items must be returned in their original packaging within 14 days from receipt of your order. Only jewelry that has not been worn securely wrapped in the original MAUKE V JEWELRY AMSTERDAM packaging including our delivery slip, designer packaging such as authenticity cards, jewelry bag and or designer box will be accepted. If these conditions are not met we will return the jewelry to you and you are not be entitled for an exchange.
If a fault is found or develops after this time please contact us at email@example.com or call us at + 0031 6 43030856 Mon - Sat from 9:00 Pm - 5.30 Pm to discuss whether you are entitled to a repair or a replacement.
For reasons of hygiene, we will only accept returns of earrings and lingerie if the goods are faulty.
We want you to be thrilled with the jewelry you buy from MAUKE V JEWELRY AMSTERDAM. For whatever reason you are not satisfied with the jewelry you have purchased, we are happy to discuss an exchange for you with another item or a refund. We need to be notified of this within 7 days of delivery date via firstname.lastname@example.org. or call us at + 0031 6 43030856 Mon - Sat from 9:00 Pm - 5.30 PM
After we have received the goods and you are entitled for a refund, we will refund the full purchase price of the goods within
30 days from the date of receipt of the goods. Sales tax and import duties are not refunded.
Please do note that MAUKE V JEWELRY AMSTERDAM products are handmade. There may be slight differences in color due to this nature, the buyer accepts this when the order is placed. It will not be a considered fault and therefore no credit will be issued.
Unfortunately, we are unable to accept the return of specially commissioned, samples, personalized and sale items which are all final sales.
We guarantee our jewelry to our customers and will repair your jewelry if broken or damaged free of charge within one year of purchase date. After one year from the date of purchase, we will charge a repair fee for the materials and labor needed to repair any of your jewelry brought in. The fee is contingent upon material availability and the nature of the repair. Due to the nature of our products, we may not be able to order certain components needed to repair older items.
You must notify MAUKE V JEWELRY AMSTERDAM to request a repair authorization by email email@example.com with a description of the problem.
Instructions for returns:
Please return the jewelry unworn and in the condition in which it was received, securely wrapped in the original
MAUKE V JEWELRY AMSTERDAM packaging including our delivery slip. Please make sure the return authorization number is included in your package.
We are unable to refund packaging costs, this cost is to be paid by yourself. All jewelry must be shipped securely packaged and pre-paid. Unless the items are faulty the postage and packaging costs will be refunded.
Please note that the jewelry remains your responsibility in transit until it has been returned to us. We recommend you in case of return to use a recorded delivery service as proof of shipping is not proof of receipt.
MAUKE V JEWELRY AMSTERDAM does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, mishandled or stolen.
Prices, Sizes and Jewelry care instructions:
Due to the fluctuating prices of metal and stones we reserve the right to change the prices with no notice period given. Measurements are as accurate as possible, but due to the hand made nature of the pieces, and the nature of some of the materials involved, small variations in size and color may appear. Please consult our jewelry care instructions which you will receive within your package for further information. We will not be liable for repair or replacement if a fault develops due to neglect of these recommended care instructions.